سياسة استرداد المبالغ المدفوعة وعمليات الإرجاع

Return Policy for Lunalamama Shop :

 

1.Return Period: Products can be returned within 10 days from the date of purchase.

2.Product Condition: Returned products must be unused, in their original condition, and with all tags and labels attached.

3.Proof of Purchase: A receipt or proof of purchase must be presented when returning a product.

4.Return Shipping Costs: Customers are generally responsible for the cost of return shipping unless the product is defective or the wrong item was sent.

5.Exceptions: Certain items, such as intimate apparel or custom-made products, may not be eligible for return.

6.Refund Process: Refunds are issued in the original form of payment and may take several business days to process.